When you register your machine you can look forward to lots of great things from the NESCAFÉ® Dolce Gusto® Team.

• Be the first to receive latest news, tips and special offers.
  
• Pop in to our webshop where you can buy a huge selection of great tasting coffees and stylish accessories. Our accessories are only available online.
  
• Register your machine and with your unique machine code to receive a $10 webshop credit. Claim your $10 web shop gift voucher by adding your unique code from the back of the “Your Guide To Seriously Good Coffee” booklet which comes with your machine.
  

You can shop online without owning a machine, but you will need to register some basic details with us to place an order.

• Check that there is a capsule in the holder.
• Stop machine, wait for light to stop blinking and remove capsule.
• Check to ensure that capsule is not pierced twice.
• Try again with new capsule.
• If leakage persists, contact our NESCAFÉ® Dolce Gusto® team on 1800 466 975 for assistance.
  

• Check if there is water in the water tank.
• If no, fill tank with water and start again.
• If yes, The needle in the head of the machine may be blocked. The unblocking tool, which came with your machine, should be inserted into the needle to dislodge any blockage (the unblocking tool is metal and looks like a partially uncoiled spring). Before using the unblocking tool, please unplug your machine and let it cool; remove the capsule holder from the machine and lower the central lever. 
• Often an air bubble can be stuck inside the machine, inhibiting water flow, lifting the water tank up and down a number of times can be useful in moving this air bubble. We suggest lifting it up and down 6 times, then trying to achieve flow. This can be repeated numerous times. 
  
• To watch a video on how to do this click here
  
• We would then suggest descaling your machine. We recommend using Delonghi descaling solution to descale your NESCAFÉ Dolce Gusto Machine. If you have any questions about the descaling or unblocking process please do not hesitate to call us 1800 466 975.
  

Please try again, taking particular care with these points on the payment options screen:
Credit Card: Please make sure you are using a Visa or MasterCard credit or debit card.
Name on credit card: Please type this exactly as it appears on your card.
Credit card number: This is the 16-digit number on the front of your card. It is important to enter this with no spaces.
Expiry Date: Use the drop down boxes to select the correct month and year of expiry.
3 digit security code: This is the last 3 digits from the signature strip on the back of the card. 

If you are still not able to submit your order, please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

If you cannot find a particular item in the shop, it may mean it is temporarily out of stock, or we do not stock this item. Please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

We currently only deliver to addresses within Australia.

No, you can only order online.

• Register or log in using your email address and password under the MY ACCOUNT section located at the top right hand side of the screen.

• Under the Flavours, Machines and Accessories sections select the items you wish to order by hitting the ‘Add to Basket’ button alongside the desired product. 

• Once you have finished shopping, click the basket icon located towards the top right hand corner of the screen and select the ‘Go To Basket’ button. Here you will be able to review or change your order. If you make changes to your order, click on ‘Update Cart’. Then, select the ‘Proceed to Checkout’ button to finalise your postal address and payment details. Please double check your address and payment details before placing your final order.

• A confirmation email will then be sent to your email address.
  A further email from Australia Post, with tracking details, will be sent to your email address once your order has been shipped.

We currently accept Visa and MasterCard Credit and Debit cards.

If it has gone through, we will send you an email confirming we have received your order. Make sure to check your email junk mail folder.

If you have not received your confirmation e-mail with 24 hours, please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

We are sorry but we are unable to make any changes to an order once it has been submitted. 

If you need any further help please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

If you are not completely satisfied, please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

Option 1:

With your cursor, hover over MY ACCOUNT and select ‘My Webshop Credit’ from the menu.

Enter your code in the ‘Enter New Code’ field and hit the save button.

Option 2:

Once in the checkout scroll down until you see a section entitled “Redeem Registration/promotional codes”.

Enter your 12 character promotional code in the code field and select the ‘Redeem’ button.

Log in to your account under the MY ACCOUNT section.

Once you have finished shopping, click the basket icon and select the ‘Go To Basket’ button.

Scroll down until you see a section entitled “Use saved registration / promotional codes”. If you have a saved code select the desired code and hit the ‘Redeem’ button.

If you would like to enter a new promotional code enter it in the field under the “Redeem Registration / promotional codes” and hit the redeem button.

You can use the code immediately, if placing an order, or it will be saved to your account for later use.

The NESCAFÉ® Dolce Gusto® machine pumps water at up to 15-bar pressure into the NESCAFÉ® Dolce Gusto® capsule. 

The high pressure and the capsules are designed to deliver an even distribution of water and pressure over the coffee to get the full flavour. This system uses pressure similar to that of professional cafe quality machines.

If you need replacement parts for your machine please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975 and we will be happy to help.

There are minerals such as calcium and magnesium that are naturally present in most water supplies. The accumulation of these minerals may cause the build up of limescale. 

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. 

Descaling every 6 months or 300 uses gets rid of the build up of limescale, keeping water flow fast and pump pressure high.

We recommend using the NESCAFÉ® Dolce Gusto® Descaling Kit to descale your NESCAFÉ® Dolce Gusto® machine every 6 months. This can be purchased directly from our online shop.

1. Make up descaling solution as per manufacturers instructions and then fill water tank with solution.
2. Insert empty capsule holder into machine and place jug underneath.

1. Turn the machine on and wait 5 seconds.
2. Switch the lever to the hot position until half of the water has passed through the machine.
3. Switch the lever to the middle position and leave for 5 minutes.
4. Switch the lever to the cold position until the remainder of the water has passed through the machine.
5. Switch the lever to the middle position and leave for 5 minutes.

1. Rinse and fill water tank with 1 litre of fresh water and replace jug underneath.
2. Switch the lever to the hot position until half of the water has passed through the machine (half a litre).
3. Switch the lever to the cold position until the remainder of the water has passed through the machine.
4. Switch the lever to the middle position and turn your machine off.
5. Wipe your machine with a dry clean cloth.

If you’ve tried descaling and unclogging the injector as explained in the machine leaflet, and are still having problems, please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975.

1. Make up descaling solution as per the manufacturer’s instructions and then fill water tank with solution.
2. Insert empty capsule holder into machine and place jug underneath.

1. Press and hold power button for at least 5 seconds. Power button starts blinking green and machine enters the descaling mode.
2. Press hot water button. Bar display begins to count down. Machine descales in start-stop operation for approx. 2 min.
3. The bar display and power button are blinking green at the end of the descaling cycle.

1. Empty jug. Rinse and clean water tank thoroughly. Fill water tank with fresh, drinking water up to max. level.
2. Press hot water button to start rinsing. Bar display begins to count down. Wait until the machines stops, and power button changes back to green.
3. Empty jug. Fill water tank with fresh, drinking water up to max. level.
4. Press cold water button to continue rinsing. Bar display begins to count down. At end of rinsing cycle power button lights up red and bar display counts up.
5. Wait until machine switches back to normal operation. Then switch off machine. Remove and empty jug.
6. Refill water tank with drinking water and place it back on the machine.
7. Attach drip tray. Wipe your machine with a dry clean cloth.

All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box and on the top of each capsule.

If you want a demonstration on how to make any of our flavours simply click here and select the flavour you wish to make followed by “product demo”

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety. The milk capsules have a white base and the coffees are black or dark brown. The chocolate capsules have a light brown base, while cold drinks have a silver base. If you want a demonstration on how to make any of our flavours simply click here and select the flavour you wish to make followed by “product demo”

You can buy a wide range of capsules directly from our online shop or a more limited range from leading grocery stores and some electrical retailers and department stores. To find out which store sells the capsule you are after, simply click here. 

Yes, all NESCAFÉ® Dolce Gusto® capsules can now be recycled via our partnership with experts TerraCycle®. For more information on how to start recycling today visit www.terracycle.com.au

1. When a capsule is inserted, a needle pierces through the capsule seal. Water enters the capsule and pressure begins to build, pushing the water evenly through the coffee.
2. As the pressure builds to its optimum level to maximize the flavour, the seal at the bottom of the capsule is broken and the coffee begins to flow into your cup.

No, our capsules are designed to give you the perfect cup everytime and are not suitable for making two cups.