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Machine Enquiries
How does the machine work?
The NESCAFÉ® Dolce Gusto® machine pumps water at up to 15-bar pressure into the NESCAFÉ® Dolce Gusto® capsule.  The high pressure and the capsules are designed to deliver an even distribution of water and pressure over the coffee to get the full...
Why is the cord of my NESCAFÉ® Dolce Gusto® machine red?
All NESCAFÉ® Dolce Gusto(R) machines are produced with an iconic NESCAFÉ® red protective power cable which aligns with our NESCAFÉ® branding.
Can I order spare parts for my machine from you?
We have water tanks, capsule holders and drip trays available for our current machines. If you need replacement parts for your machine, please let us know your machine model  (e.g. Genio S, Piccolo XS, Infinnissima) and the EDG, Type of NCU number...
I’ve lost my rinsing tool. Could you send me one?
Unfortunately, we don’t have any rinsing tools available, however if you’ve misplaced your tool, you can use a conventional needle or pin instead.
What is descaling and what does it do to my machine?
There are minerals such as calcium and magnesium that are naturally present in most water supplies. The accumulation of these minerals may cause the build up of limescale.  Over time, limescale slows waterflow, reduces the capacity and could reduce...
How often do I need to descale my machine?
We recommend using a universal liquid descaling kit available to purchase from most electrical retailers to descale your NESCAFÉ® Dolce Gusto® machine every 6 months (or every 300 cups).
My machine has stopped working.
If you’ve tried descaling and unclogging the injector as explained in the machine leaflet, and are still having problems, please call our NESCAFÉ® Dolce Gusto® team on 1800 466 975 or click here to reach us by email so...
What is the difference between the machines in the range?
You can find out all about our machines including full descriptions here.
I am trying to connect my Esperta/Majesto machine to the mobile APP, but it cannot connect. Is the mobile APP still active?
The mobile APP has been decommissioned from May 2023 and will no longer be updated or available to be downloaded. Apologies for the inconvenience but rest assured, you will still be able to use your machine.