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Managing your account or subscription
How can I cancel my subscription?
We’re sorry to see you go, but we understand circumstances can change. Please contact our NESCAFÉ® Dolce Gusto® team on 1800 466 975 or click here to reach us by email and we’ll cancel this for you.
How do I add a promotional code to my account?
There are two options. Log in to your account under the MY ACCOUNT option (the round icon with a person inside) located at the top right hand corner of the screen.  Option 1: With your cursor, hover over MY ACCOUNT and select ‘My Webshop Credit...
How do I redeem a promotional code?
Log in to your account under the MY ACCOUNT (the round icon with a person inside) section. Once you have finished shopping, click the bag icon and select the ‘Go To Basket’ button. Scroll down until you see a section entitled “Use saved registration...
I want to change my account details.
To change your details, log into your account using your email address and password under the MY ACCOUNT section (the round icon with a person inside) located at the top right hand side of the screen. This will take you to your ‘Summary’ screen where...
I forgot my password?
To reset your password, place your cursor over the round person icon located at the top right hand side of your screen. Click the ‘Forgot Your Password’ link next to the Login button, fill in your email address and hit submit.  An email will...